Kratzer Graves Pedaitrics
Fresno, CA 93720
Phone: (559) 438-4100
User Reviews for Kratzer Graves Pedaitrics
07/15/2008 Posted by fresnofamily4
Dr Kratzer and Mary Graves provide excellent care for our two children. It is easy to get an appointment, the staff is courteous and extremely helpful. When we expressed concerns about a potential genetic disease that our kids might have inherited, we were quickly referred to Valley Children's Hospital for futher testing that thankfully ruled out the disease. Both Dr Kratzer and Mary Graves are very good at explaining what is going on with our children, what they are doing during exams, and teaching us how to provide care for our children at home when they are ill (irrigating noses during colds for relief, etc.). Both providers explain everything thoroughly. I know that sometimes our visits take longer than the time allotted to us, but that does mean there is sometimes a wait to be seen when I first arrive. I am thankful to have found such caring providers in our community- I highly recommend them to anyone seeking a pediatrician!
Pros: Time spent with us, level of explanation during exams
Cons: there aren't more providers out there like this!
05/07/2008 Posted by crystallong
1) Every time we would come in for an appointment we would wait for at least an hour before going to a room. Often they would have no appointment set for us so we started keeping our appointment cards to show them. 2)After telling the doctor our worries about our daughters hearing he sent us to expensive tests. After the first test he told us she was probably deaf and needed to teach our other child sign language so he could talk to his sister. Several months later and after another test we found out she had an ear infection. Because we waited so long to get her anibiotics the infection was so bad that meds wouldn't help and she had to have tubes. During those months we thought she was deaf the heart ache we went through was horrible. I'd never seen my husband cry before that or sence. 3) After we paid the doctor our last bill. His office called us 3 times saying they didn't recieve our payment. After the second call I took in our original bank statement showing them the amount, that it went to their office, and on what date. They made a copy. The third time they called they made me call our bank on three way so they could hear from our bank that we actually paid because she thought it was a fake bankstatement. After our bank official confirmed that we really did pay and that we weren't lieing the office manager looked through her records again and called back to appologize but refused to admit she made a mistake and refused to tell us they wouldn't contact us again. We will be fileing a police report about the harrassment. After telling a few people about our story I've learned that we aren't the only ones that had problems with Dr Kratzer and his staff.
Pros: none
Cons: neglectfull doctor, incompetent staff
0 out of 1 people found this review helpful
Users Who Viewed Kratzer Graves Pedaitrics Also Viewed
Everyday Health Care
199 W Shields Ave
Fresno, CA 93705-4102
